How long is a trip?
If you bought tickets to our regular sightseeing trips the duration is one hour. Other, special programs do have the duration as indicated in the product’s description. When you renting our boat the duration is the time period what you paid for.
Can’t find the port / Can’t locate the dock / Where is the port?
On our sightseeing boat cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:
The port, Dock 42 can be found with various applications:
also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have data connection or don’t want to spend on such, then we recommend you to use offline map application like Maps.Me.
Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.
Natuarally the port is acessible by car – there is a parking area in front on the pier – or by taxi
You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.
Cancel a rented or charter boat
- within 7 days from the departure time 100 % of the rental fee;
- between 8 and 14 days from the departure time, 50 % of the rental fee;
- between 15 days and 30 days from the departure time, 30 % of the rental fee;
- between 31 days and 60 days from the departure time, 10 % of the rental fee;
- more than 66 days from the departure time, then there is no cancellation fee.
How do I pay for a boat rental?
In case of a boat rental, provided that your group size is smaller, please check our package offers for MS Klara boat. These packages can be bought direct in the webshop by selecting the product, date, time. Naturally, you may also add your data for an invoice, when that is needed.
When you prefer to have something different, please contact us on the contact – boat rental page. Then we can make a quote and provide that to you by email. Payment can be done by bank card or bank transfer. For reservation of the booking financial settlement of tha booking fee is required.
When do I need to pay the boat rental?
You need to pay the boat rental when the order is made. The acceptance of the order is only possible with rentals fully paid up.
How fast is a boat?
A passenger boat is not a really fast vehicle and its speed is partly determined by the external conditions, the current of the river, wind.
In case of the MS Neptun we can calculate with the rough numbers of 8-10 km/hour upstream and 16-20 km/hour downstream.
For MS Klara these numbers are slightly lower 6-9 km/hour upstream and 14-18 km/hour downstream.
Are alternative departure and arrival ports available?
Certainly, these ports are partly listed on the specific products, like in case of MS Klara. We will provide you a quote taking these requests into consideration.
How many people can I bring?
When you rent our boats for us doesn’t matter how many persons are on boat till match is capacity – and naturally, your accepted offer. MS Neptun is max. 250 pax (with crew) MS Klara 40 pax (with crew). Consider that the maximum capacity does not equal to comfort, though it depends by the type of the event.
As per our knowledge the convenient capacity is usually half of the total capacity.
I need a taxi (cab) at the end of the cruise
We suggest to use BOLT. Naturally you can also order a taxi from an other provider to our port at Szt. István park. Please note that at frequent times, like national holidays, Friday, Saturday evenings, rainy conditions it is almost impossible to get hold of a cab.
Avoid tourist traps and don’t take freelancer cabs nor from port or hotel or anywhere in the city. Read our article on how to avoid such tourist traps. Using a provider where app is available is preferred for your safety.
What routes do you suggest?
The suggested route is basically dependant on your time and preferences. Example routes are listed at the boat’s page.
A trip to Szentendre is usually 3 hours, 2 hours to Szentendre and 1 hour to return to Budapest. (In case of the MS Klara boat, the total sum is 4 hours.)
Can I eat or drink on the boat?
Naturally, there is a bar on-board, we are happy to serve your preferred drinks during the cruise. You’ll find the prices on our drinks menu. Also we serve light snacks on certain cruises. Providing cooked food is not possible on our sightseeing cruises for legal compliance, though in case of boat rental even a dinner for 2 is possible.
covid rules, certificates
We are not closed, but cruising rare due the lack of passengers. Mainly boat cruises are available in the weekend period Friday and Saturday. By your booking or request our crew member are ready to cruise with you.
Current rules on our regular Budapest sightseeing cruises:
- passengers need to wear a mask inside during the cruise;
More on the current Covid rules on our blog.
I need an invoice on the booking
Sure, that is not a problem, actually you can do it via self-service on the booking. At the end of the booking process please tick the “I need an invoice” button and fill out the data required.
Please note that correcting the data is only possible via manual methods, therefore give a second look to your inputs. The electronic invoice will be delivered to you by email shortly after the booking confirmation.
Invoices on vouchers purchase by third parties, including, but not limited to Viator, Getyourguide, Booking, Musement are issued by that provider, you should contact them directly.
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