FAQ – boat rental

How long is a trip?

If you bought tickets to our regular sightseeing trips the duration is one hour. Other, special programs do have the duration as indicated in the product’s description. When you renting our boat the duration is the time period what you paid for.

the sums on the invoice and the card charge differs

Probably you have noticed the sums on the receipt/invoice is different than the sums on the card charge. The difference comes from the booking fee charged by Fareharbor direct. In case you need an invoice on the booking fee you need to contact with Fareharbor by a form or an Can’t find the port / Can’t locate the dock / Where is the port?

On our sightseeing boat cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:

The port, Dock 42 can be found with various applications:

Dock 42 on Google Maps

Dock 42 on Apple Maps

Dock 42 on OpenStreetmap

Dock 42 on FourSquare-en

also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have data connection or don’t want to spend on such, then we recommend you to use offline map application like Maps.Me.

Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.

Natuarally the port is acessible by car – there is a parking area in front on the pier – or by taxi

You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.

Cancel a rented or charter boat

Cancellation of the ordered rent-a-boat service according to the GTC

  • within 7 days from the departure time 100 % of the rental fee;
  • between 8 and 14 days from the departure time, 50 % of the rental fee;
  • between 15 days and 30 days from the departure time, 30 % of the rental fee;
  • between 31 days and 60 days from the departure time, 10 % of the rental fee;
  • more than 66 days from the departure time, then there is no cancellation fee.

How do I pay for a boat rental?

In case of a boat rental, provided that your group size is smaller, please check our package offers for MS Klara boat. These packages can be bought direct in the webshop by selecting the product, date, time. Naturally, you may also add your data for an invoice, when that is needed.
When you prefer to have something different, please contact us on the contact – boat rental page. Then we can make a quote and provide that to you by email. Payment can be done by bank card or bank transfer. For reservation of the booking financial settlement of tha booking fee is required.

When do I need to pay the boat rental?

You need to pay the boat rental when the order is made. The acceptance of the order is only possible with rentals fully paid up.

How fast is a boat?

A passenger boat is not a really fast vehicle and its speed is partly determined by the external conditions, the current of the river, wind.
In case of the MS Neptun we can calculate with the rough numbers of 8-10 km/hour upstream and 16-20 km/hour downstream.
For MS Klara these numbers are slightly lower 6-9 km/hour upstream and 14-18 km/hour downstream.

Are alternative departure and arrival ports available?

Certainly, these ports are partly listed on the specific products, like in case of MS Klara. We will provide you a quote taking these requests into consideration.

How many people can I bring?

When you rent our boats for us doesn’t matter how many persons are on boat till match is capacity – and naturally, your accepted offer. MS Neptun is max. 250 pax (with crew) MS Klara 40 pax (with crew). Consider that the maximum capacity does not equal to comfort, though it depends by the type of the event.
As per our knowledge the convenient capacity is usually half of the total capacity.

hajoznijo FB page
  • Dock42 port
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