Our cancelation and change policy:
Regular ticket cancelation rules:
- Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
- Less than 24 Hours before the beginning of the activity or no-show: NO refund
Regular ticket modification rules:
- Changing departure time up to 24 hours before the beginning of the activity is free of charge.
- Changing departure time less than 24 hours before the beginning of the activity is EUR 6.
Discounted our tickets bought trough coupons:
- Cancelling is NOT possible.
- Changing departure time EUR 6.
For any ticket change request please contact us by the form below only and do not forget to provide your ticket or booking number.
- In case of modification please also provide:
- the requested amended date.
- In case of cancellation please also provide if you prefer:
- a voucher valid for 1 year or
- refund – admin fee of EUR 1 is charged.
Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.
Cancellation with refund is only possibe up to 24 hours of the departure time or (when differs, like special cruises) as set in the product description.
The amendment or cancellation request shall come from the email address of the booking record. Third party vouchers may only be amended or modified by the third party who issued them (Getyourguide, Musement, Viator, Booking.com, etc.)
When you decide to show up at a departure time other than the one indicated on your voucher (but the same departure day), then you need to pay the same fee as changing time within 24 hours incicated above.