You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise
is smoking allowed?
Yes, on the outer parts of the boat smoking is possible at the designated areas.
Why do I get a second email on booking?
Our booking system (Fareharbor) is unable to generate the financial receipt needed for the payment by the relevant Hungarian laws. Therefore we use a separate service to create and send you a receipt (or invoice when you requested) from szamlazz.hu that is sent in a separate, second email.
Due to technical constraint modification/amendment of the invoice is only possible by manual method within 7 days from the issue thereof, therefore you are requested to double check the details given before clicking the button.
Do I need to print the ticket?
No, presentation of the ticket on a smart device (phone, tablet, etc.) is fine as indicated on the ticket. We also do like trees.
I need a taxi (cab) at the end of the cruise
We suggest to use our partner, Bolt. Naturally you can also order a taxi from an other provider to our port at Szt. István park. Please note that at frequent times, like national holidays, Friday, Saturday evenings, rainy conditions it is almost impossible to get hold of a cab.
Avoid tourist traps and don’t take freelancer cabs nor from port or hotel or anywhere in the city. Read our article on how to avoid such tourist traps. Using a provider where app is available is preferred for your safety.
How do I get my ticket?
We only deliver products purchased on our site via e-mail, you will receive a confirmation mail and/or ticket after each purchase you made. Should you receive no emails after the purchase, first please check your spam folder and then contact us.
