You can contact us regarding your boat rental inquiries with this form. Feel free to check the FAQs on boat rental, a short summary is below
When do I need to pay the boat rental?
You need to pay the boat rental when the order is made. The acceptance of the order is only possible with rentals fully paid up.
What routes do you suggest?
The suggested route is basically dependant on your time and preferences. Example routes are listed at the boat’s page.
A trip to Szentendre is usually 3 hours, 2 hours to Szentendre and 1 hour to return to Budapest. (In case of the MS Klara boat, the total sum is 4 hours.)
How many people can I bring?
When you rent our boats for us doesn’t matter how many persons are on boat till match is capacity – and naturally, your accepted offer. MS Neptun is max. 250 pax (with crew) MS Klara 40 pax (with crew). Consider that the maximum capacity does not equal to comfort, though it depends by the type of the event.
As per our knowledge the convenient capacity is usually half of the total capacity.
Can’t find the port / Can’t locate the dock / Where is the port?
On our sightseeing boat cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:
The port, Dock 42 can be found with various applications:
also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have data connection or don’t want to spend on such, then we recommend you to use offline map application like Maps.Me.
Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.
Natuarally the port is acessible by car – there is a parking area in front on the pier – or by taxi
You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.
Cancel a rented or charter boat
Cancellation of the ordered rent-a-boat service according to the GTC
- within 7 days from the departure time 100 % of the rental fee;
- between 8 and 14 days from the departure time, 50 % of the rental fee;
- between 15 days and 30 days from the departure time, 30 % of the rental fee;
- between 31 days and 60 days from the departure time, 10 % of the rental fee;
- more than 66 days from the departure time, then there is no cancellation fee.
Our colleagues will reply within a business day usually.