Being a quickly moving up-to-date enterprise all the communication is done in writing, there is no phone customer service, see

Naturally, it is your time, we can start the cruise later – within the reserved time slot-, however we still need to finish it at the end of the reserved time slot.

On our sightseeing boat cruises – Budapest: City Highlights Cruise, private boat tours, stag party cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:

The port, Dock 42 can be found with various applications:

• Dock 42 on Google Maps
• Dock 42 on Apple Maps
• Dock 42 on OpenStreetmap
• Dock 42 on FourSquare

also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have (or you don’t want to use) data connection, then we recommend you to use offline map application like Maps.Me.

Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 2B, 23, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.

Naturally, the port is acessible by car – there is a parking area in front on the pier – or by taxi. Should you go for a taxi, please read our article on the taxi scams and preferred taxi provider.

You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.

When you need an invoice (VAT invoice) on a third party booking, then you need to provide use the following details:
– booking identifier – NOT your booking name, user name or password
– name on the invoice
– your VAT/Tax No. (when you have such)
– your full address (street, house, city, counrty, zip)
– your email
Failing to provide the above data makes it impossible to deliver an invoice.
Please note that the email on the invoice will be delivered to the address provided, therefore it is preferred that you use your normal, regular email address not the temporary like the one provided by Getyourguide, Viator. Pictures or data not meeting the above set will not be processed.
Please also note that invoices may only be requested for eight days from the time the cruise took place. Not earlier, nor later. Repeat, the first date when the invoice can be issued is the day of the cruise, after it took place, the last day is the eight days thereof. The invoices are issued only once. See nav.gov.hu/pfile/file?path=/ugyfeliranytu/nezzen-utana/inf_fuz/rejtett/Informacios-fuzetek—Aktualis/18.-informacios-fuzet—A-szamla-nyugta-kibocsatasanak-alapveto-szabalyai (in Hungarian only).
In case the booking is made on our website, then the invoice is immediately issued – as an automatic invoicing software is in place there.

Cancellation of the ordered rent-a-boat service according to the GTC

• within 7 days from the departure time 100 % of the rental fee;
• between 8 and 14 days from the departure time, 50 % of the rental fee;
• between 15 days and 30 days from the departure time, 30 % of the rental fee;
• between 31 days and 60 days from the departure time, 10 % of the rental fee;
• more than 66 days from the departure time, then there is no cancellation fee.