The availabilities of our Budapest Sightseeing Cruise are displayed after you selected a given day. The number of available tickets will also be seen there. In case you are not able to select a certain date, then unfortunately there are no more tickets left for that cruise.

No, presentation of the ticket on a smart device (phone, tablet, etc.) is fine as indicated on the ticket. We also do like trees.

Naturally, you can find that from the menu or just click: purchase gift voucher

Probably you have noticed the sums on the receipt/invoice is different than the sums on the card charge. The difference comes from the booking fee charged by Fareharbor direct.
The total sum you have paid comes from the fees paid for the service (Fareharbor indicates that as Subtotal) and the booking fee for the platform (Fareharbor indicates that as Fee). We can only provide invoice on the first one as that is the service we provide.
In case you need an invoice on the booking fee (Fee) you need to contact with Fareharbor direct by a form or an email.

We would recommend 10-15 minutes before the departure. Naturally, you may arrive later to the port, but it is recommended to go onboard at least 5 minutes before departure. Boarding usually starts 10-15 minutes before departure. Do not arrive more earlier! Our crew will not allow you on board because there are special laws and rules for that, also the boat needs to be cleaned and checked. Believe us, this is not a rude gesture, simply the boarding is not allowed and could be dangerous. Boarding starts only on the permission of the captain!

The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.

Our cancelation and change policy:

Regular ticket cancelation rules:

• Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
• Less than 24 Hours before the beginning of the activity or no-show: NO refund

Regular ticket modification rules:

• Changing departure time up to 24 hours before the beginning of the activity is free of charge.
• Changing departure time less than 24 hours before the beginning of the activity is EUR 8.

Discounted our tickets bought trough coupons:

• Cancelling is NOT possible.
• Changing departure time EUR 8.

For any ticket change request please contact us by the form below only and do not forget to provide your ticket or booking number.

In case of modification please also provide:
• the requested amended date.

In case of cancellation please also provide if you prefer:
• a voucher valid for 1 year or
• refund – admin fee of EUR 1 is charged.

Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.
Cancellation with refund is only possibe up to 24 hours of the departure time or (when differs, like special cruises) as set in the product description.

The amendment or cancellation request shall come from the email address of the booking record. Third party vouchers may only be amended, modified or cancelled by the third party who issued them (Getyourguide, Musement, Viator, Klook, Booking.com, etc.)

When you decide to show up at a departure time other than the one indicated on your voucher (but the same departure day), then you need to pay the same fee as changing time within 24 hours incicated above.

We are happy when you were able to make some nice pictures on the cruise. Either you can post on Instagram using hastags #hajoznijo or #portumlines or you can share with us via Anna, our Telegram bot t.me/portum_bot

Yes, there are on our boats and we are using it when is necessary (of course only in the halls). Don’t forget about our blankets and winter time our really good mulled wine :)

There are weather conditions that you may not consider favourable, like storm, rain, fog, wind, though they are usually safe to sail on the Danube. Our boats are operating under any weather conditions, including snow, rain, storm. There are few exceptions, though in such cases we are making announcement on every available platforms to let you know if your cruise is cancelled: SMS, email, public announcement on Facebook, website, etc. Please be noted that bad weather is not a circumstance to your free ticket change. Our policy is simple: no-show no-refund.

The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.