FAQ – frequently asked questions

Please find the frequently asked questions (FAQs) below. You will see some random answers for a given category here, when you are interested in a certain category, please click on the title for more detailed set of questions and answers.

On the ticket purchase (click for more on this …)

the sums on the invoice and the card charge differs / I need an invoice on the booking fee

Probably you have noticed the sums on the receipt/invoice is different than the sums on the card charge. The difference comes from the booking fee charged by Fareharbor direct.
The total sum you have paid comes from the fees paid for the service (Fareharbor indicates that as Subtotal) and the booking fee for the platform (Fareharbor indicates that as Fee). We can only provide invoice on the first one as that is the service we provide.
In case you need an invoice on the booking fee (Fee) you need to contact with Fareharbor direct by a form or an email.

ticket modification, cancellation

Our cancelation and change policy:

Regular ticket cancelation rules:

  • Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
  • Less than 24 Hours before the beginning of the activity or no-show: NO refund

Regular ticket modification rules:

  • Changing departure time up to 24 hours before the beginning of the activity is free of charge.
  • Changing departure time less than 24 hours before the beginning of the activity is EUR 6.

Discounted our tickets bought trough coupons:

  • Cancelling is NOT possible.
  • Changing departure time EUR 6.

For any ticket change request please contact us by the form below only and do not forget to provide your ticket or booking number.

    In case of modification please also provide:

  • the requested amended date.
    In case of cancellation please also provide if you prefer:

  • a voucher valid for 1 year or
  • refund – admin fee of EUR 1 is charged.

Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.
Cancellation with refund is only possibe up to 24 hours of the departure time or (when differs, like special cruises) as set in the product description.

The amendment or cancellation request shall come from the email address of the booking record. Third party vouchers may only be amended or modified by the third party who issued them (Getyourguide, Musement, Viator, Booking.com, etc.)

When you decide to show up at a departure time other than the one indicated on your voucher (but the same departure day), then you need to pay the same fee as changing time within 24 hours incicated above.





    What availabilities you have?

    The availabilities of our Budapest Sightseeing Cruise are displayed after you selected a given day. The number of available tickets will also be seen there. In case you are not able to select a certain date, then unfortunately there are no more tickets left for that cruise.

    I need an invoice on the booking

    Sure, that is not a problem, actually you can do it via self-service on the booking. At the end of the booking process please tick the “I need an invoice” button and fill out the data required.
    Please note that correcting the data is only possible via manual methods, therefore give a second look to your inputs. The electronic invoice will be delivered to you by email shortly after the booking confirmation.
    Invoices on vouchers purchase by third parties, including, but not limited to Viator, Getyourguide, Booking, Musement are issued by that provider, you should contact them directly.

    On the boat ride (click for more on this …)

    lost items, lost and found

    Lost and found items are saved for two weeks. You can collect it on site at the time agreed upon or they can be delivered to your location for a fee. In case you have lost something on the boat ride, please contact us.
    In case you have found something on the boat, then please hand it to our staff, who tries to find the owner.

    Which is the best side? Is it better upstairs or downstairs?

    As you prefer. It is a round trip, the view is magnificent irrespective whether you are upstairs, downstairs in the front or in the back. Not to forget, you are on the same boat.

    missed a cruise, can I go on a later one?, can I change my departure time?

    When you missed the cruise – or you wish to have another departure time (maybe on the same day or the next) -, then as a gesture of goodwill we allow you to participate on one of the cruises on the same day or the next (to your original voucher’s date) for a fee of EUR 7 / person (or equivalent HUF 2500).
    The fee is payable on the boat, no need for reservation/booking/registration, you only need to show up before departure.
    Departure times on Mon.-Thu. and Fri.-Sun. differs, check on the usual winter departure times (Nov. 1 – Mar. 31.) OR the usual summer departure times (Apr. 1 – Oct. 31.) page (opens in new tab).
    The original voucher becomes invalid when you become ‘no show’ and the cruise starts.

    ticket modification, cancellation

    Our cancelation and change policy:

    Regular ticket cancelation rules:

    • Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
    • Less than 24 Hours before the beginning of the activity or no-show: NO refund

    Regular ticket modification rules:

    • Changing departure time up to 24 hours before the beginning of the activity is free of charge.
    • Changing departure time less than 24 hours before the beginning of the activity is EUR 6.

    Discounted our tickets bought trough coupons:

    • Cancelling is NOT possible.
    • Changing departure time EUR 6.

    For any ticket change request please contact us by the form below only and do not forget to provide your ticket or booking number.

      In case of modification please also provide:

    • the requested amended date.
      In case of cancellation please also provide if you prefer:

    • a voucher valid for 1 year or
    • refund – admin fee of EUR 1 is charged.

    Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.
    Cancellation with refund is only possibe up to 24 hours of the departure time or (when differs, like special cruises) as set in the product description.

    The amendment or cancellation request shall come from the email address of the booking record. Third party vouchers may only be amended or modified by the third party who issued them (Getyourguide, Musement, Viator, Booking.com, etc.)

    When you decide to show up at a departure time other than the one indicated on your voucher (but the same departure day), then you need to pay the same fee as changing time within 24 hours incicated above.





      On the weather (click for more on this …)

      What happens in rain, cold or bad weather?

      The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.

      Is it heated?

      Yes, there are on our boats and we are using it when is necessary (of course only in the halls). Don’t forget about our blankets and winter time our really good mulled wine :)

      It is storming or raining now!

      There are weather conditions that you may not consider favourable, like storm and rain, though they are usually safe to sail on the Danube. Our boats are operating under any weather conditions, including snow, rain, storm. There are few exceptions, though in such cases we are making announcement on every available platforms to let you know if your cruise is cancelled: SMS, email, public announcement on Facebook, website, etc. Please be noted that bad weather is not a circumstance to your free ticket change. Our policy is simple: no-show no-refund.

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