FAQ – frequently asked questions

Please find the frequently asked questions (FAQs) below. You will see some random answers for a given category here, when you are interested in a certain category, please click on the title for more detailed set of questions and answers.

On the ticket purchase

the sums on the invoice and the card charge differs

Probably you have noticed the sums on the receipt/invoice is different than the sums on the card charge. The difference comes from the booking fee charged by Fareharbor direct. In case you need an invoice on the booking fee you need to contact with Fareharbor by a form or an Is Budapest Card accepted?

Ticket modification

Can I bring my bicycle?

No, unfortunately bicycles can not be transported on our boats. Naturally we are happy to see you choosing a healthy method of transportation. Also there is a railing in front of the boat at the pier where you can lock your bicycle.

On the boat ride

Made some nice pictures, how do I share them with you?

We are happy when you were able to make some nice pictures on the cruise. Either you can post on Instagram using hastags #hajoznijo or #portumlines or you can share with us via Anna, our Telegram bot t.me/portum_bot

Do I need to take the ticket for the trip? Are the tickets for a specific person?

The passengers are identified on the basis of the ticket, so you have to present the ticket that enables you to participate. But we love trees, so the presentation by a smart device like phone or tablet is perfect.
However, IDs are not checked, only the number and type of the tickets. Therefore the first presenter of a valid ticket will be allowed to travel.

At what time shall I arrive?

We would recommend 10-15 minutes before the departure. Naturally, you may arrive later to the port, but it is recommended to go onboard at least 5 minutes before departure. Boarding usually starts 10-15 minutes before departure. Do not arrive more earlier! Our crew will not allow you on board because there are special laws and rules for that, also the boat needs to be cleaned and checked. Believe us, this is not a rude gesture, simply the boarding is not allowed and could be dangerous. Boarding starts only on the permission of the captain!

Whit is the best side? Is it better upstairs or downstairs?

As you prefer. It is a round trip, the view is magnificent irrespective whether you are upstairs, downstairs in the front or in the back. Not to forget, you are on the same boat.

On the weather

Is it heated?

Yes, there are on our boats and we are using it when is necessary (of course only in the halls). Don’t forget about our blankets and winter time our really good mulled wine 🙂

What happens in rain, cold or bad weather?

The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.

It is storming or raining now!

There are weather conditions that you may not consider favourable, like storm and rain, though they are usually safe to sail on the Danube. Our boats are operating under any weather conditions, including snow, rain, storm. There are few exceptions, though in such cases we are making announcement on every available platforms to let you know if your cruise is cancelled: SMS, email, public announcement on Facebook, website, etc. Please be noted that bad weather is not a circumstance to your free ticket change. Our policy is simple: no-show no-refund.

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