When you need an invoice (VAT invoice) on a third party booking, then you need to provide use the following details:
– booking identifier – NOT your booking name, user name or password
– name on the invoice
– your VAT/Tax No. (when you have such)
– your full address (street, house, city, counrty, zip)
– your email
Failing to provide the above data makes it impossible to deliver an invoice.
Please note that the email on the invoice will be delivered to the address provided, therefore it is preferred that you use your normal, regular email address not the temporary like the one provided by Getyourguide, Viator. Pictures or data not meeting the above set will not be processed.
Please also note that invoices may only be requested for two weeks from the time the cruise took place.
In case the booking is made on our website, then the invoice is immediately issued – as an automatic invoicing software is in place there.

No, the ticket is valid for only the specific cruise departure indicated thereon. When you missed the cruise you may participate on one of the cruises on the same day or the next for a discounted fee.

Our cancelation and change policy:

Regular ticket cancelation rules:

• Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
• Less than 24 Hours before the beginning of the activity or no-show: NO refund

Regular ticket modification rules:

• Changing departure time up to 24 hours before the beginning of the activity is free of charge.
• Changing departure time less than 24 hours before the beginning of the activity is EUR 6.

Discounted our tickets bought trough coupons:

• Cancelling is NOT possible.
• Changing departure time EUR 6.

For any ticket change request please contact us by the form below only and do not forget to provide your ticket or booking number.

In case of modification please also provide:
• the requested amended date.

In case of cancellation please also provide if you prefer:
• a voucher valid for 1 year or
• refund – admin fee of EUR 1 is charged.

Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.
Cancellation with refund is only possibe up to 24 hours of the departure time or (when differs, like special cruises) as set in the product description.

The amendment or cancellation request shall come from the email address of the booking record. Third party vouchers may only be amended or modified by the third party who issued them (Getyourguide, Musement, Viator, Booking.com, etc.)

When you decide to show up at a departure time other than the one indicated on your voucher (but the same departure day), then you need to pay the same fee as changing time within 24 hours incicated above.

Primarily you can buy tickets to our cruises via our website with a card.

For our sightseeing cruises yes, but only if there are free places. There is risk that our colleagues can not sell you tickets if the capacity is full, but likely you can buy extra tickets on-site. Ticket purchased on sight are EUR 15 (HUF 6000) / person. Cash and card payment is also possible.

Pre-purchased tickets have priority at boarding.

No, we do not offer pick-up or drop-off service. Suggest to use taxis where app is available, like our partner, Bolt. See also the FAQ on taxis.

Sorry, no. Live animals – except guide dogs and police dogs on duty – can not be transported pursuant to the GTC on the sightseeing boat cruises.
Okay, maybe we can make an exception with a gold fish in an aquarium sized not more than 10x10x10cm. Do not forget the risk of escaping, River Danube is close.
When you wish to have the boat ride together with your pet, then you have the option for that on a Private Boat Cruise, with multiple options like Private Boat Cruise for one hour or even a Romantic Proposal or Rendez-Vous on the Danube.

Usual departures between Apr. 1 or the end of the Daylight Saving time (if earlier) – Oct. 31 or the start of the Daylight Saving time (if earlier)

Departure times indicated in parenthesis like (16:45) are optional and not available at all times. Amendments to the departure times are possible without prior note. All departure times are indicated in local, Budapest time (CET).
You can buy tickets on the sightseeing tour link here.

Naturally it is possible, however takes time, therefore you need to ask it well in advance. For the invoice you need to provide all the invoicing details to our bar crew. Should you provide an email address, then the invoice will be electronic, otherwise printed on a heatpaper.

There are weather conditions that you may not consider favourable, like storm and rain, though they are usually safe to sail on the Danube. Our boats are operating under any weather conditions, including snow, rain, storm. There are few exceptions, though in such cases we are making announcement on every available platforms to let you know if your cruise is cancelled: SMS, email, public announcement on Facebook, website, etc. Please be noted that bad weather is not a circumstance to your free ticket change. Our policy is simple: no-show no-refund.

Yes, there are on our boats and we are using it when is necessary (of course only in the halls). Don’t forget about our blankets and winter time our really good mulled wine :)

The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.