FAQ – frequently asked questions

Please find the frequently asked questions (FAQs) below. You will see some random answers for a given category here, when you are interested in a certain category, please click on the title for more detailed set of questions and answers.

On the ticket purchase

I need an invoice on the booking

Sure, that is not a problem, actually you can do it via self-service on the booking. At the end of the booking process please tick the “I need an invoice” button and fill out the data required.
Please note that correcting the data is only possible via manual methods, therefore give a second look to your inputs. The electronic invoice will be delivered to you by email shortly after the booking confirmation.

Why do I get a second email on booking?

Our booking system (Fareharbor) is unable to generate the financial receipt needed for the payment by the relevant Hungarian laws. Therefore we use a separate service to create and send you a receipt (or invoice when you requested) from szamlazz.hu that is sent in a separate, second email.

Due to technical constraint modification/amendment of the invoice is only possible by manual method within 7 days from the issue thereof, therefore you are requested to double check the details given before clicking the button.

Can I book on the boat? Is there a purchase option on site?

Primarily you can buy tickets to our cruises via our website with a card.

For our sightseeing cruises yes, but only if there are free places. You can risk that our colleagues will deny to sell for you tickets if the capacity is full. Ticket purchased on sight are EUR 10 / person. Cash and card payment is also possible.

Pre-purchased tickets have priority at boarding.

I did not get a ticket / I have not received confirmation of booking / I have problems with the booking.

We send a ticket as a response to each approved booking. Please check your spam (junk mail) folder too. Should you not receive a ticket, we could not confirm your reservation for any reason, of which we have sent an e-mail. In case a GMAIL please check your promotion, offers, social and other tabs as well.
Should you have any further questions please fill out the contact form, we can not provide you information about your booking over the phone.

On the boat ride

May I bring a cake? May I bring food/drink on board?

No, you can not bring a cake, food or drink on board. A bar is on board, consumption of food and drinks not ordered from the bar is FORBIDDEN. Naturally, you may go for the foods and drinks available in the bar, our menu can be found on drinks card.

I need an invoice on the bar consumption

Naturally it is possible, however takes time, therefore you need to ask it well in advance. For the invoice you need to provide all the invoicing details to our bar crew. Should you provide an email address, then the invoice will be electronic, otherwise printed on a heatpaper.

Can I sit only at a dedicated seat/table?

No, we do not accept prior seat/table reservation for our trips. Passengers are free to occupy places first-come. However, for occasional larger groups we maintain tables. You may move freely between the lower and upper deck. We recommend that you go out the top panorama deck at least once during the trip; the view is magnificent.

Do I need to take the ticket for the trip? Are the tickets for a specific person?

The passengers are identified on the basis of the ticket, so you have to present the ticket that enables you to participate. But we love trees, so the presentation by a smart device like phone or tablet is perfect.
However, IDs are not checked, only the number and type of the tickets. Therefore the first presenter of a valid ticket will be allowed to travel.

On the weather

It is storming or raining now!

There are weather conditions that you may not consider favourable, like storm and rain, though they are usually safe to sail on the Danube. Our boats are operating under any weather conditions, including snow, rain, storm. There are few exceptions, though in such cases we are making announcement on every available platforms to let you know if your cruise is cancelled: SMS, email, public announcement on Facebook, website, etc. Please be noted that bad weather is not a circumstance to your free ticket change. Our policy is simple: no-show no-refund.

What happens in rain, cold or bad weather?

The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.

Is it heated?

Yes, there are on our boats and we are using it when is necessary (of course only in the halls). Don’t forget about our blankets and winter time our really good mulled wine :)

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