FAQ – frequently asked questions

Please find the frequently asked questions (FAQs) below. You will see some random answers for a given category here, when you are interested in a certain category, please click on the title for more detailed set of questions and answers.

On the ticket purchase

I would bring a group, can I get a group ticket?

Yes, we are happy to provide you a group ticket as long as the group size is 20 pax or higher. For the details please contact us.

Do I need to buy a ticket for my baby boy/baby girl?

Not, if the baby is below the age of 3 and you intend to come to one of our standard boat cruise. Naturally, each child must be accompanied by an adult with a valid single ticket. (Also, different ticket categories might be applicable on special boat cruises.)

Can I book on the boat? Is there a purchase option on site?

Primarily you can buy tickets to our cruises via our website with a card.

For our sightseeing cruises yes, but only if there are free places. You can risk that our colleagues will deny to sell for you tickets if the capacity is full. Ticket purchased on sight are EUR 10 / person. Cash and card payment is also possible.

Pre-purchased tickets have priority at boarding.

not relaible email providers

Some free email providers including, but not limited to freemail.hu, citromail.hu are unreliable in delivering the emails. In the best case scenario the email is only considered as spam, in a worse case scenario it is not delivered at all. We advise you not to provide an email address at an unreliable email provider as our system will be unable to deliver the email. As you select your email provider, we can not guarantee the delivery of the email, especially not to the addresses at an unreliable email providers.

On the boat ride

Are there restrooms on board?

Naturally, each of our boats is equipped with a restroom. The restrooms are not usable from the time the boat approaches the port – approx. 5 minutes before arrival.

Can’t find the port / Can’t locate the dock / Where is the port?

On our sightseeing boat cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:

The port, Dock 42 can be found with various applications:

Dock 42 on Google Maps

Dock 42 on Apple Maps

Dock 42 on OpenStreetmap

Dock 42 on FourSquare-en

also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have data connection or don’t want to spend on such, then we recommend you to use offline map application like Maps.Me.

Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.

Natuarally the port is acessible by car – there is a parking area in front on the pier – or by taxi

You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.

Made some nice pictures, how do I share them with you?

We are happy when you were able to make some nice pictures on the cruise. Either you can post on Instagram using hastags #hajoznijo or #portumlines or you can share with us via Anna, our Telegram bot t.me/portum_bot

Can I bring my dogs, cats, rabbits, ferrets, hamsters, goldfish?

Sorry, no. Live animals – except guide dogs and police dogs on duty – can not be transported pursuant to the GTC on the sightseeing boat cruises.
Okay, maybe we can make an exception with a gold fish in an aquarium sized not more than 10x10x10cm. Do not forget the risk of escaping, River Danube is close.
When you wish to have the boat ride together with your pet, then you have the option for that on a Private Boat Cruise, with multiple options like Private Boat Cruise for one hour or even a Romantic Proposal or Rendez-Vous on the Danube.

On the weather

Is it heated?

Yes, there are on our boats and we are using it when is necessary (of course only in the halls). Don’t forget about our blankets and winter time our really good mulled wine :)

It is storming or raining now!

There are weather conditions that you may not consider favourable, like storm and rain, though they are usually safe to sail on the Danube. Our boats are operating under any weather conditions, including snow, rain, storm. There are few exceptions, though in such cases we are making announcement on every available platforms to let you know if your cruise is cancelled: SMS, email, public announcement on Facebook, website, etc. Please be noted that bad weather is not a circumstance to your free ticket change. Our policy is simple: no-show no-refund.

What happens in rain, cold or bad weather?

The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.

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  • Dock42 port
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