Naturally, you can find that from the menu or just click: purchase gift voucher

Our booking system (Fareharbor) is unable to generate the financial receipt needed for the payment by the relevant Hungarian laws. Therefore we use a separate service to create and send you a receipt (or invoice when you requested) from szamlazz.hu that is sent in a separate, second email.

Due to technical constraint modification/amendment of the invoice is only possible by manual method within 7 days from the issue thereof, therefore you are requested to double check the details given before clicking the button.

When you need an invoice (VAT invoice) on a third party booking, then you need to provide use the following details:
– booking identifier – NOT your booking name, user name or password
– name on the invoice
– your VAT/Tax No. (when you have such)
– your full address (street, house, city, counrty, zip)
– your email
Failing to provide the above data makes it impossible to deliver an invoice.
Please note that the email on the invoice will be delivered to the address provided, therefore it is preferred that you use your normal, regular email address not the temporary like the one provided by Getyourguide, Viator. Pictures or data not meeting the above set will not be processed.
Please also note that invoices may only be requested for two weeks from the time the cruise took place.
In case the booking is made on our website, then the invoice is immediately issued – as an automatic invoicing software is in place there.

Primarily you can buy tickets to our cruises via our website with a card.

For our sightseeing cruises yes, but only if there are free places. There is risk that our colleagues can not sell you tickets if the capacity is full, but likely you can buy extra tickets on-site. Ticket purchased on sight are EUR 15 (HUF 6000) / person. Cash and card payment is also possible.

Pre-purchased tickets have priority at boarding.

Naturally, there is a bar on-board, we are happy to serve your preferred drinks during the cruise. You’ll find the prices on our drinks menu. Also we serve light snacks on certain cruises. Providing cooked food is not possible on our sightseeing cruises for legal compliance, though in case of boat rental even a dinner for 2 is possible.

Is there a toilet on board? Yes, all of our boats have a toilet on-board.

The passengers are identified on the basis of the ticket, so you have to present the ticket that enables you to participate. But we love trees, so the presentation by a smart device like phone or tablet is perfect.
However, IDs are not checked, only the number and type of the tickets. Therefore the first presenter of a valid ticket will be allowed to travel.

Naturally, each of our boats is equipped with a restroom. The restrooms are not usable from the time the boat approaches the port – approx. 5 minutes before arrival.

Yes, there are on our boats and we are using it when is necessary (of course only in the halls). Don’t forget about our blankets and winter time our really good mulled wine :)

There are weather conditions that you may not consider favourable, like storm and rain, though they are usually safe to sail on the Danube. Our boats are operating under any weather conditions, including snow, rain, storm. There are few exceptions, though in such cases we are making announcement on every available platforms to let you know if your cruise is cancelled: SMS, email, public announcement on Facebook, website, etc. Please be noted that bad weather is not a circumstance to your free ticket change. Our policy is simple: no-show no-refund.

The boat has covered deck that provides all of you comfort in any weather conditions and it is really nice in heavier storm, colder weather, etc. Rain or bad weather is not a special circumstance that allows you to change your ticket. Our policy is simple: no-show no-refund.