You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise
At what time shall I arrive?
We would recommend 10-15 minutes before the departure. Naturally, you may arrive later to the port, but it is recommended to go onboard at least 5 minutes before departure. Boarding usually starts 10-15 minutes before departure. Do not arrive more earlier! Our crew will not allow you on board because there are special laws and rules for that, also the boat needs to be cleaned and checked. Believe us, this is not a rude gesture, simply the boarding is not allowed and could be dangerous. Boarding starts only on the permission of the captain!
I have a reservation for tomorrow, the day after… can I come today?
Unfortunately this is not possible. Either a) you need to modify your booking to today’s date or b) cancel your reservation for the later date and buy a ticket on the boat – before departure.
I need a taxi (cab) at the end of the cruise
We suggest to use our partner, Bolt. Naturally you can also order a taxi from an other provider to our port at Szt. István park. Please note that at frequent times, like national holidays, Friday, Saturday evenings, rainy conditions it is almost impossible to get hold of a cab.
Avoid tourist traps and don’t take freelancer cabs nor from port or hotel or anywhere in the city. Read our article on how to avoid such tourist traps. Using a provider where app is available is preferred for your safety.
I did not get a ticket / I have not received confirmation of booking / I have problems with the booking.
We send a ticket as a response to each approved booking. Please check your spam (junk mail) folder too. Should you not receive a ticket, we could not confirm your reservation for any reason, of which we have sent an e-mail. In case a GMAIL please check your promotion, offers, social and other tabs as well, maybe you can use the search with “in:all from:[email protected]”.
Should you have any further questions please fill out the contact form, we can not provide you information about your booking over the phone.
Please also check our note on ‘Not reliable e-mail providers’.
How do I get my ticket?
We only deliver products purchased on our site via e-mail, you will receive a confirmation mail and/or ticket after each purchase you made. Should you receive no emails after the purchase, first please check your spam folder and then contact us.
