You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise
can you add one/more ticket(s) to my reservation?
No, unfortunately we are not able to change your reservation. However there is always an option to buy ticket(s) on-site before the departure.
is smoking allowed?
Yes, on the outer parts of the boat smoking is possible at the designated areas.
parking
Parking is possible in front of the pier. Naturally, there is no guarantee that there will be an empty spot. It is street, literally, thus a public parking place, standard parking rules of Budapest do applies. The fees are payable and indicated as on other parts of Budapest. Usually it is not charged during the weekends, though exections may apply.
welcome drinks: are there available? what options do we have?
On certain cruises we also provide welcome drinks. Such is clearly identified in the product description. Whenever a welcome drink is available we always provide a non-alcoholic and an alcoholic option from which you can select. Welcome drinks are provided at entry, they are not served and not available once the trip has started.
At what time shall I arrive?
We would recommend 10-15 minutes before the departure. Naturally, you may arrive later to the port, but it is recommended to go onboard at least 5 minutes before departure. Boarding usually starts 10-15 minutes before departure. Do not arrive more earlier! Our crew will not allow you on board because there are special laws and rules for that, also the boat needs to be cleaned and checked. Believe us, this is not a rude gesture, simply the boarding is not allowed and could be dangerous. Boarding starts only on the permission of the captain!
