Contact – tickets

You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise

Is Budapest Card accepted?

No, unfortunately we can not accept Budapest Card.

Is the ticket valid for any departure time?

No, the ticket is valid for only the specific cruise departure indicated thereon. When you missed the cruise you may participate on one of the cruises on the same day or the next for a discounted fee.

Ticket modification, cancellation

Our cancelation and change policy:

Regular ticket cancelation rules:

  • Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
  • Less than 24 Hours before the beginning of the activity or no-show: NO refund

Regular ticket modification rules:

  • Changing departure time up to 24 hours before the beginning of the activity is free of charge.
  • Changing departure time less than 24 hours before the beginning of the activity is EUR 5.

Discounted our tickets bought trough coupons:

  • Cancelling is NOT possible.
  • Changing departure time EUR 5.

For any request please contact us by hajoznijo.hu/contact-tickets and do not forget to provide your ticket or booking number.

    In case of modification please also provide:

  • the requested amended date.
    In case of cancellation please also provide if you prefer:

  • a voucher valid for 1 year or
  • refund – admin fee of EUR 1 is charged.

Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.
Cancellation with refund is only possibe up to 24 hours of the departure time or (when differs, like special cruises) as set in the product description.

The amendment or cancellation request shall come from the email address of the booking record.

Do I need to take the ticket for the trip? Are the tickets for a specific person?

The passengers are identified on the basis of the ticket, so you have to present the ticket that enables you to participate. But we love trees, so the presentation by a smart device like phone or tablet is perfect.
However, IDs are not checked, only the number and type of the tickets. Therefore the first presenter of a valid ticket will be allowed to travel.

I would bring a group, can I get a group ticket?

Yes, we are happy to provide you a group ticket as long as the group size is 20 pax or higher. For the details please contact us.

or more detailed FAQs here






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