You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise
How fast is a boat?
A passenger boat is not a really fast vehicle and its speed is partly determined by the external conditions, the current of the river, wind.
In case of the MS Neptun we can calculate with the rough numbers of 8-10 km/hour upstream and 16-20 km/hour downstream.
For MS Klara these numbers are slightly lower 6-9 km/hour upstream and 14-18 km/hour downstream.
the sums on the invoice and the card charge differs, I need an invoice on the booking fee
Probably you have noticed the sums on the receipt/invoice is different than the sums on the card charge. The difference comes from the booking fee charged by Fareharbor direct. In case you need an invoice on the booking fee you need to contact with Fareharbor by a form or an email providing the details below:
– Company Billing Name*
– Company Billing Address*
– Company VAT/GST ID Number*
– Company Code
– Booking Number*
– Email Address*
Fields marked with asterisk (*) are necessary.
Can I sit only at a dedicated seat/table?
No, we do not accept prior seat/table reservation for our trips. Passengers are free to occupy places first-come. However, for occasional larger groups we maintain tables. You may move freely between the lower and upper deck. We recommend that you go out the top panorama deck at least once during the trip; the view is magnificent.
What ticket categories you have?
On our standard sightseeing cruises we have only 2 ticket categories:
child ticket: age 0-2 (accompanied by an adult with a single ticket), you need one single ticket for one child ticket
single ticket: age 3-
There might be other ticket categories on certain special boat cruises that is indicated during the purchase process.
I need an invoice on the booking
Sure, that is not a problem, actually you can do it via self-service on the booking. At the end of the booking process please tick the “I need an invoice” button and fill out the data required.
Please note that correcting the data is only possible via manual methods, therefore give a second look to your inputs. The electronic invoice will be delivered to you by email shortly after the booking confirmation.
Invoices on vouchers purchase by third parties, including, but not limited to Viator, Getyourguide, Booking, Musement are issued by that provider, you should contact them directly.