You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise
Is the ticket valid for any departure time?
No, the ticket is valid for only the specific cruise departure indicated thereon. When you missed the cruise you may participate on one of the cruises on the same day or the next for a discounted fee.
I did not get a ticket / I have problems with the booking
I did not get a ticket / I have not received confirmation of booking / I have problems with the booking.
In case of a GMAIL account also look for Promotional, Social and other labels or execute a query by our CHAT. For inquiries about booking please do not hesitate to contact us by our CHAT on website. Please do NOT make call regarding your ticket issues, we don’t have a call center which can check your tickets when you call. Do it by chat, we’ll do our best to answer a.s.a.p.
If you already have a booking please use the communication button what you have into your ticket email.
Why do I get a second email on booking?
Our booking system (Fareharbor) is unable to generate the financial receipt needed for the payment by the relevant Hungarian laws. Therefore we use a separate service to create and send you a receipt (or invoice when you requested) from szamlazz.hu that is sent in a separate, second email.
Due to technical constraint modification/amendment of the invoice is only possible by manual method within 7 days from the issue thereof, therefore you are requested to double check the details given before clicking the button.
Can’t find the port / Can’t locate the dock / Where is the port?
On our sightseeing boat cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:
The port, Dock 42 can be found with various applications:
also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have data connection or don’t want to spend on such, then we recommend you to use offline map application like Maps.Me.
Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.
Natuarally the port is acessible by car – there is a parking area in front on the pier – or by taxi
You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.
May I bring a cake? May I bring food/drink on board?
No, you can not bring a cake, food or drink on board. A bar is on board, consumption of food and drinks not ordered from the bar is FORBIDDEN. Naturally, you may go for the foods and drinks available in the bar, our menu can be found on drinks card.