Contact – tickets

You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise

Do I need to print the ticket?

No, presentation of the ticket on a smart device (phone, tablet, etc.) is fine as indicated on the ticket. We also do like trees.

Do I need to take the ticket for the trip? Are the tickets for a specific person?

The passengers are identified on the basis of the ticket, so you have to present the ticket that enables you to participate. But we love trees, so the presentation by a smart device like phone or tablet is perfect.
However, IDs are not checked, only the number and type of the tickets. Therefore the first presenter of a valid ticket will be allowed to travel.

I need an invoice on the bar consumption

Naturally it is possible, however takes time, therefore you need to ask it well in advance. For the invoice you need to provide all the invoicing details to our bar crew. Should you provide an email address, then the invoice will be electronic, otherwise printed on a heatpaper.

Can I bring my bicycle?

No, unfortunately bicycles can not be transported on our boats. Naturally we are happy to see you choosing a healthy method of transportation. Also there is a railing in front of the boat at the pier where you can lock your bicycle.

What do I need to the trip?

A valid TICKET for the specific trip issued by by Portum Lines LLC, that is available online. Alternatively a valid voucher from the accepted third party providers is also fine.

or more detailed FAQs here





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