Contact - tickets | Portum Lines

You can contact us with regard your booking on the form below. Here you can send us your requests, needs and also your intent to cancel the booking.
Before sending your request, please check our Frequently Asked Questions on bookings and the boat cruise

Is there a pick-up or drop-off service

No, we do not offer pick-up or drop-off service. Suggest to use taxis where app is available, like our partner, Bolt. See also the FAQ on taxis.

usual departure times, Winter (Nov. 1 – March 31.)

Usual departures between Nov. 1 or the start of the Daylight Saving time (if earlier) – March 31 or the end of the Daylight Saving time (if earlier)

Monday Tuesday Wednesday Thursday	(15:40)	17:00	18:20	19:40	21:00
Friday Saturday Sunday	(15:40)	17:00	18:20	19:40	21:00

Departure times indicated in parenthesis like (16:40) are optional and not available at all times. Amendments to the departure times are possible without prior note. All departure times are indicated in local, Budapest time (CET).
You can buy tickets on the sightseeing tour link here.

Can I book on the boat,Is there a purchase option on-site,Is there a physical place we can buy tickets

Primarily you can buy tickets to our cruises via our website with a card.

For our sightseeing cruises yes, but only if there are free places. There is risk that our colleagues can not sell you tickets if the capacity is full, but likely you can buy extra tickets on-site. Ticket purchased on sight are EUR 15 (HUF 6000) / person. Cash and card payment is also possible.

Pre-purchased tickets have priority at boarding.

arrived late / the boat is leaving / the boat has left, but still close – will they return for me/us

No. When the boat has started the departure procedure, then it will not turn back as it takes tremendous time – that would be taken from the passengers arriving on time. Also, the crew won’t open the gate again due to the valid safety regulations. You can participate on one of a later cruises for a fee as per your voucher.