What do I need to the trip?
A valid TICKET for the specific trip issued by by Portum Lines LLC, that is available online. Alternatively a valid voucher from the accepted third party providers is also fine.
Can I bring my dogs, cats, rabbits, ferrets, hamsters, goldfish?
Sorry, no. Live animals – except guide dogs and police dogs on duty – can not be transported pursuant to the GTC on the sightseeing boat cruises.
Okay, maybe we can make an exception with a gold fish in an aquarium sized not more than 10x10x10cm. Do not forget the risk of escaping, River Danube is close.
When you wish to have the boat ride together with your pet, then you have the option for that on a Private Boat Cruise, with multiple options like Private Boat Cruise for one hour or even a Romantic Proposal or Rendez-Vous on the Danube.
I need a taxi (cab) at the end of the cruise
Avoid tourist traps and don’t take freelancer cabs nor from port or hotel or anywhere in the city. Read our article on how to avoid such tourist traps. Recommend to use taxi companies where app is available.
Can I sit only at a dedicated seat/table?
No, we do not accept prior seat/table reservation for our trips. Passengers are free to occupy places first-come. However, for occasional larger groups we maintain tables. You may move freely between the lower and upper deck. We recommend that you go out the top panorama deck at least once during the trip; the view is magnificent.
missed a cruise
When you missed the cruise, then as a gesture of goodwill we allow you to participate on one of the cruises on the same day or the next (to your original voucher’s date) for a fee of EUR 5 / person. The fee is payable on the boat, the voucher get invalid when you become ‘no show’ and the cruise starts.
Do I need to take the ticket for the trip? Are the tickets for a specific person?
The passengers are identified on the basis of the ticket, so you have to present the ticket that enables you to participate. But we love trees, so the presentation by a smart device like phone or tablet is perfect.
However, IDs are not checked, only the number and type of the tickets. Therefore the first presenter of a valid ticket will be allowed to travel.
covid rules, certificates
We are not closed, but cruising rare due the lack of passengers. Mainly boat cruises are available in the weekend period Friday and Saturday. By your booking or request our crew member are ready to cruise with you.
Current rules on our regular Budapest sightseeing cruises:
- passengers need to wear a mask inside during the cruise;
More on the current Covid rules on our blog.
I need an invoice on the bar consumption
Naturally it is possible, however takes time, therefore you need to ask it well in advance. For the invoice you need to provide all the invoicing details to our bar crew. Should you provide an email address, then the invoice will be electronic, otherwise printed on a heatpaper.
Can’t find the port / Can’t locate the dock / Where is the port?
On our sightseeing boat cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:
The port, Dock 42 can be found with various applications:
also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have data connection or don’t want to spend on such, then we recommend you to use offline map application like Maps.Me.
Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.
Natuarally the port is acessible by car – there is a parking area in front on the pier – or by taxi
You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.
How long is a trip?
If you bought tickets to our regular sightseeing trips the duration is one hour. Other, special programs do have the duration as indicated in the product’s description. When you renting our boat the duration is the time period what you paid for.
May I bring a cake? May I bring food/drink on board?
No, you can not bring a cake, food or drink on board. A bar is on board, consumption of food and drinks not ordered from the bar is FORBIDDEN. Naturally, you may go for the foods and drinks available in the bar, our menu can be found on drinks card.
Can I eat or drink on the boat?
Naturally, there is a bar on-board, we are happy to serve your preferred drinks during the cruise. You’ll find the prices on our drinks menu. Also we serve light snacks on certain cruises. Providing cooked food is not possible on our sightseeing cruises for legal compliance, though in case of boat rental even a dinner for 2 is possible.
ticket modification, cancellation
Our cancelation and change policy:
Regular ticket cancelation rules:
- Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
- Less than 24 Hours before the beginning of the activity or no-show: NO refund
Regular ticket modification rules:
- Changing departure time up to 24 hours before the beginning of the activity is free of charge.
- Changing departure time less than 24 hours before the beginning of the activity is EUR 5.
Discounted our tickets bought trough coupons:
- Cancelling is NOT possible.
- Changing departure time EUR 5.
For any request please contact us by hajoznijo.hu/contact-tickets and do not forget to provide your ticket or booking number.
- In case of modification please also provide:
- the requested amended date.
- In case of cancellation please also provide if you prefer:
- a voucher valid for 1 year or
- refund – admin fee of EUR 1 is charged.
Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.
Cancellation with refund is only possibe up to 24 hours of the departure time or (when differs, like special cruises) as set in the product description.
The amendment or cancellation request shall come from the email address of the booking record. Third party vouchers may only be amended or modified by the third party who issued them (Getyourguide, Musement, Viator, Booking.com, etc.)
Made some nice pictures, how do I share them with you?
We are happy when you were able to make some nice pictures on the cruise. Either you can post on Instagram using hastags #hajoznijo or #portumlines or you can share with us via Anna, our Telegram bot t.me/portum_bot
How fast is a boat?
A passenger boat is not a really fast vehicle and its speed is partly determined by the external conditions, the current of the river, wind.
In case of the MS Neptun we can calculate with the rough numbers of 8-10 km/hour upstream and 16-20 km/hour downstream.
For MS Klara these numbers are slightly lower 6-9 km/hour upstream and 14-18 km/hour downstream.
Which is the best side? Is it better upstairs or downstairs?
As you prefer. It is a round trip, the view is magnificent irrespective whether you are upstairs, downstairs in the front or in the back. Not to forget, you are on the same boat.
At what time shall I arrive?
We would recommend 10-15 minutes before the departure. Naturally, you may arrive later to the port, but it is recommended to go onboard at least 5 minutes before departure. Boarding usually starts 10-15 minutes before departure. Do not arrive more earlier! Our crew will not allow you on board because there are special laws and rules for that, also the boat needs to be cleaned and checked. Believe us, this is not a rude gesture, simply the boarding is not allowed and could be dangerous. Boarding starts only on the permission of the captain!
Is the table only for us?
Unfortunately, that we can not guarantee. At the current layout there are tables for 2-4-8 on the boat. Of course, for a six-person group the table is only for the group. However, when there are fewer people, you may have to share the table with others. On the other hand the room on the boat is more limited than in a restaurant. The experience, however, will definitely be amazing.
However feel free yourself to make a booking for a private boat tour – meaning a whole boat for you and for who you want to see on board.
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