FAQ – booking

Do I pay in EUR?

Yes, our booking system is based on EUR and unfortuantely it can only handle one currency. When your local currency is different, then the conversion will be done based on your card provider/bank rates. When you have a special card, like Curve, Revolut, then the system may charge the EUR sums direct.

Cash payment is only possible on the boat, before departure (as long as there are empty seats left), tickets purchased on the boat costs EUR 10 or HUF 3500.

I would like to buy a gift voucher

Naturally, you can find that from the menu or just click: purchase gift voucher

What availabilities you have?

The availabilities of our Budapest Sightseeing Cruise are displayed after you selected a given day. The number of available tickets will also be seen there. In case you are not able to select a certain date, then unfortunately there are no more tickets left for that cruise.

What ticket categories you have?

On our standard sightseeing cruises we have only 2 ticket categories:

child ticket: age 0-2 (accompanied by an adult with a single ticket), you need one single ticket for one child ticket

single ticket: age 3-

There might be other ticket categories on certain special boat cruises that is indicated during the purchase process.

Can’t find the port / Can’t locate the dock / Where is the port?

On our sightseeing boat cruises the port of departure (and port of arrival arrival – are the same), that is located at Szent Istvan park pier, Dock 42, here:

The port, Dock 42 can be found with various applications:

Dock 42 on Google Maps

Dock 42 on Apple Maps

Dock 42 on OpenStreetmap

Dock 42 on FourSquare-en

also likely available on your phone’s map provider, check for ‘Portum Lines’ OR ‘Dock 42’. See the detailed access information also on your ticket. When you don’t have data connection or don’t want to spend on such, then we recommend you to use offline map application like Maps.Me.

Public transport services in the vicinity are trolleybus (lines 75 & 79), bus (lines 115 & 15) and the metro (line M3), tram (line 2, 4-6) and BuBi docking station at Szent Istvan park. Please note that Szt. Istvan park is fenced, no pass through is possible.

Natuarally the port is acessible by car – there is a parking area in front on the pier – or by taxi

You can also try to chat with our bot, Anna on t.me/portum_bot, she is also happy to send you the dock location and even tell your distance from the dock.

Can I book on the boat? Is there a purchase option on site?

Primarily you can buy tickets to our cruises via our website with a card.

For our sightseeing cruises yes, but only if there are free places. You can risk that our colleagues will deny to sell for you tickets if the capacity is full. Ticket purchased on sight are EUR 10 / person. Cash and card payment is also possible.

Pre-purchased tickets have priority at boarding.

Can I bring my bicycle?

No, unfortunately bicycles can not be transported on our boats. Naturally we are happy to see you choosing a healthy method of transportation. Also there is a railing in front of the boat at the pier where you can lock your bicycle.

Do I need to buy a ticket for my baby boy/baby girl?

Not, if the baby is below the age of 3 and you intend to come to one of our standard boat cruise. Naturally, each child must be accompanied by an adult with a valid single ticket. (Also, different ticket categories might be applicable on special boat cruises.)

Do I need to print the ticket?

No, presentation of the ticket on a smart device (phone, tablet, etc.) is fine as indicated on the ticket. We also do like trees.

I did not get a ticket / I have not received confirmation of booking / I have problems with the booking.

We send a ticket as a response to each approved booking. Please check your spam (junk mail) folder too. Should you not receive a ticket, we could not confirm your reservation for any reason, of which we have sent an e-mail. In case a GMAIL please check your promotion, offers, social and other tabs as well.
Should you have any further questions please fill out the contact form, we can not provide you information about your booking over the phone.

Ticket modification

Our cancelation and change policy:

Regular ticket cancelation rules:

  • Up to 24 Hours before the beginning of the activity: full refund (less EUR 1 admin fee)
  • Less than 24 Hours before the beginning of the activity or no-show: NO refund

Regular ticket modification rules:

  • Changing departure time up to 24 hours before the beginning of the activity is free of charge.
  • Changing departure time less than 24 hours before the beginning of the activity is EUR 5.

Discounted our tickets bought trough coupons:

  • Cancelling is NOT possible.
  • Changing departure time EUR 5.

For any request please contact us by hajoznijo.hu/contact-tickets and do not forget to provide your ticket or booking number and your full address for modification. Amendment is only possible if the fee is settled before the departure time.

Amendment request shall be submitted at least 6 hours before departure time indicated on your ticket.

the sums on the invoice and the card charge differs

Probably you have noticed the sums on the receipt/invoice is different than the sums on the card charge. The difference comes from the booking fee charged by Fareharbor direct. In case you need an invoice on the booking fee you need to contact with Fareharbor by a form or an I would bring a group, can I get a group ticket?

Is the ticket valid for any departure time?

No, the ticket is valid for only the specific cruise departure indicated thereon. When you missed the cruise you may participate on one of the cruises on the same day or the next for a discounted fee.

Is Budapest Card accepted?

No, unfortunately we can not accept Budapest Card.

Why do I get a second email on booking?

Our booking system (Fareharbor) is unable to generate the financial receipt needed for the payment by the relevant Hungarian laws. Therefore we use a separate service to create and send you a receipt (or invoice when you requested) from szamlazz.hu that is sent in a separate, second email.

Due to technical constraint modification/amendment of the invoice is only possible by manual method within 7 days from the issue thereof, therefore you are requested to double check the details given before clicking the button.

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  • Dock42 port
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